FAQ's
Q- How much is shipping?
A- We offer free shipping to the UK only. Shipping rates for other countries are calculated at check-out.
Q- How long does shipping takes?
A- All orders are shipped within 1-3 business days
Shipping: UK orders should arrive between 6-18 business days.
Q- Where is my order?
A- Contact us at support@pacly-travel.com with your full name and mailing address, confirmation and tracking number and we'll have a look for you.
Q- What is my tracking number?
A: This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order.
Q - I've lost my tracking number. What can I do?
A: Simply contact us at support@pacly-travel.com with your full name and mailing address, and we will resend your confirmation number.
Q- How can I make changes to my order?
A- If you need to make changes to your order you will need to contact us within 12 hours of placing the order.
We Can Change:
- Your delivery details
- Your name
- Your email
- Your phone number
Q- How can I cancel my order?
A- You must contact us within 12 hours, we cannot cancel your order after this point.
Q - What is your return policy?
A: Please see our refund and Return Policy here.
Q - Who do I contact if there's something wrong with my order?
A: If there's a problem with a purchase, please let us know right away! Describe the issue and send any available photos to support@pacly-travel.com.
Contact us
If we still haven't managed to answer your question please feel free to contact us at support@pacly-travel.com and we'll get back to you within 24hrs!